Blu-Castle is committed to providing customers with a superior level of support. All gateway related technical issues, are directly addressed by our technical support team. Through a close support relationship with Blu-Castle, broadband service providers benefit from direct contact with hardware and software engineers, whenever a new requirement, service, or functional issue presents itself.
We offers the following services:
- Help desk
- 24/7 support hotline
- Online support centrr for real-time issue reporting and tracking
- Remote diagnostics
- On-site support
- Software updates and maintenance releases
- Software hotfixes
- Technical and operational training.