Technical

Committed to providing customers with a superior level of support with local software and hardware engineering capability.

Technical

Blu-Castle is committed to providing customers with a superior level of support. All gateway related technical issues, are directly addressed by our technical support team. Through a close support relationship with Blu-Castle, broadband service providers benefit from direct contact with hardware and software engineers, whenever a new requirement, service, or functional issue presents itself.

We offers the following services:

  • Help desk
  • 24/7 support hotline
  • Online support centrr for real-time issue reporting and tracking
  • Remote diagnostics
  • On-site support
  • Software updates and maintenance releases
  • Software hotfixes
  • Technical and operational training.

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